Privacy statement Blueclinic

We take your privacy seriously


Privacy statement

This privacy statement explains who we are, what we do on Blueclinic and how we protect your personal data. It also tells you who you can contact if you have any questions, complaints or requests concerning these matters. This statement is valid with effect from 1 July 2017. 

Who we are

Blueclinic is brought to you by Blueclinic Ltd, with its registered office in 20-22 Wenlock Road, London, England, United Kingdom, N1 7GU.

What we do

Blueclinic provides reliable information about erectile dysfunction and offers you a safe, trustworthy and confidential environment in which you can contact a qualified online doctor and request and order medication. That is dispensed and sent to you discreetly by the My Own Chemist pharmacy.

What personal data do we need?

In order to provide you with our services, we need to collect the following personal information:

  • Your name and e-mail address (required);
  • Your home address (required);
  • Your date of birth and sex (required);
  • A number of medical details, such as your symptoms, medical history and use of medication (required).

We use this data only to enable your diagnosis and treatment by the Doctor and the dispensing and dispatch of your medication by the Pharmacy (My Own Chemist). For information about the use of cookies on our website, please refer to our separate cookie statement

With whom do we share your personal data?

Naturally, we treat your personal information with the utmost care. In order to provide our services, with your permission we share certain details with the independent online doctor and the indepdentent pharmacy. If you have any complaints about medicines you are prescribed – because of side-effects, for example – you can use our complaints form to notify us. We pass this on – anonymously, if you wish – to the manufacturer. We never sell or rent personal information to third parties.

How long do we keep your data?

We retain information for the following periods:

  • Medical data: no more than six months (NB. this period begins again if and when you request a repeat prescription);
  • Your e-mail address: no more than two years after our last e-mail to you;
  • All other data: no more than two years after your last payment for medication.

In all cases we destroy all personal information we hold about you if you do not submit an online application for treatment for two years.

Security precautions

We realise that we handle very sensitive personal information. We therefore take every possible precaution, technical and administrative, to prevent unauthorised access to your data. All our employees are bound by non-disclosure agreements. Our data traffic uses secure connections (TLS with 256-byte encryption and 2048-bit key). We also use a number of tools to monitor security issues in real time.

Complaints and requests

By law, you have the right to access to the processed data, to rectify, to be forgotten, to limit the processing and to the portability of your data. If you have any questions, comments or complaints about the way we have handled your personal information, please contact Blueclinic at [email protected] or call us on 0800-0201616. You can also submit complaints directly to the Information Commissioner’s Office, the UK’s independent data protection authority.

Finally, we would like to thank you for your trust in Blueclinic and remind you that we are always happy to answer any questions you may have about our website and services.

The Blueclinic team.

Low Price Guarantee

Our UK's Lowest Price promise means that you will be charged the lowest price only for our services in the UK.

Found a lower price elsewhere for exactly the same treatment? And does that price include online prescription and next day delivery too? We will refund the difference and adjust the prices on our website. Note that for every extra pack you buy, you save £5 to pass on the lower dispensing fees, postage and packaging costs (not on drugs). At Blueclinic you are confident that you pay the lowest price!